HCL Walkin for Call Coordinator/heldesk Female Associates at Mumbai on 16 Mar 2011

HCL Technology Walk-In: Call Coordinator / Helpdesk – FEMALE @ Mumbai 

Job Location: Andheri 
Desired Experience: 1 to 3 Years (Mandatory)

Job Description : 
• Good Telephonic support skills., 
• Good Working knowledge of Microsoft Word and Excel, Call logging, Call Assignment, Call Tracking, 
• Reporting Making, Vendor Coordination, Call logging, Identification of Call type and transferring the same to relevant SME., 
• Telephonic Support for trivial calls, Call Management. 
• Call Tracking and follow up to ensure that the calls are closed as per SLA or are escalated as per provision for the same., 
• Vendor Co-ordination., MIS for periodic reports as per SLA viz. Daily, Weekly, Monthly as per SLA 
• Basic Knowledge of Computers 
• Basic Desktop Knowledge

Desired Profile: 
• Preferably FEMALE candidates 
• Shift timing would be 8 to 8 pm 
Candidates with relevant experience can participate for the Walk-in interview scheduled on 16 March 11

Walk-In Date: On 16th March 2011: 3 PM – 6 PM

Walk-In Venue: 
HCL Comnet Ltd. 
Ground floor, Dorr-Oliver House, 
Link road, Chakala, 
Andheri (East) Mumbai-400099 
Landmark: next to Glenmark house, Bisleri Factory 
Contact Person : Sheetal Chavan 
Contact Number : +91-22-40320320